Requests
Clients can submit cancellation, reschedule and refund requests from their dashboard. Submission of a request does not itself confirm a refund.
Before consultation
Advonexa reviews the payment state, scheduling state, advocate coordination already performed and the reason for the request before deciding the operational next step under the final published policy.
Failed or duplicate payments
Verified duplicate charges or payment-provider failures should be reconciled using provider records. The same verified payment must not create duplicate consultations.
After completion
Once a consultation has been completed, refund eligibility may be restricted except where required by applicable law or where a verified service/payment error occurred. A disagreement with legal advice or an unfavorable legal outcome does not by itself guarantee a refund.
Refund records
Approved refunds should be processed through the configured payment workflow and recorded with amount, reason, provider reference and status. Advocate payout balances must not be treated as payable when the corresponding amount has been refunded.
Final review required
Exact cancellation windows, refund timing and any non-refundable components must be finalized with Indian legal/tax/payment-provider advice before live launch.